TERMS OF USE FOR PROVIDED PRODUCTS

SUBJECT

This document represents the general terms and conditions or terms of use of www.zehira.com, which regulate the rules for usage, including the purchase and sale transactions on this e-commerce platform.

SELLER INFORMATION

2.1. "Zehira Cosmetics" Ltd. is a company registered in Bulgaria, Burgas, at Democracy Street 1, Company Identification Number (EIK): 206006325.

2.2. You can contact us at the address mentioned above, via phone at +359 878 313 403, or via email at info@zehira.com.

DEFINITIONS

3.1. Seller – "Zehira Cosmetics" Ltd.

3.2. www.zehira.com – The online store platform www.zehira.com, providing users with the ability to make purchases under specified conditions agreed upon between them and www.zehira.com.

3.3. Site – The domain www.zehira.com and its subdomains.

3.4. Customer – Any natural or legal person or other legal entity that uses the website www.zehira.com in any way, including but not limited to browsing, placing orders, purchasing, returning goods, etc.

3.5. Account – A section of the website, created with an email and password, allowing the customer to place orders and containing personal information and a history of actions performed on the site (orders, invoices, etc.).

3.6. Order – An electronic document representing a communication form between the Seller and the Buyer, through which the Buyer states their intent to purchase Goods and Services from the website.

3.7. Goods – Any item subject to the purchase-sale agreement on the website.

3.8. Campaign – Any commercial communication aimed at promoting specific Goods and/or Services, offered in limited stock unless explicitly stated otherwise, for a specific period determined by the Seller.

3.9. Contract – The remote agreement between the Seller and the Buyer for the sale of Goods and/or Services from the website, an integral part of which are these terms of use.

3.10. Content – Includes:

  • All information available on the website via an internet connection and an internet-enabled device;
  • Any communication sent by the Buyer to the Seller via electronic means and other available communication channels;
  • Any information provided by a Seller’s employee to the Buyer via electronic or other remote communication methods;
  • Information related to the Goods and/or Services, as well as their pricing, applicable at a given time;
  • Customer-related information linked to Goods, Services, or applicable prices provided by third parties under partnership agreements with the Seller;
  • Data regarding the Seller or any other related information.

3.11. Newsletter – A tool for periodically informing customers about the Seller's Goods, Services, and promotions via email or SMS, without obligating the Seller regarding the information contained.

3.12. Transaction – An action by www.zehira.com to refund an amount to the Buyer due to contract cancellation or non-fulfillment of a purchase-sale agreement, conducted solely through bank transfer.

3.13. Specifications – All characteristics and/or descriptions of Goods and Services as listed in their descriptions.

3.14. Review – A written evaluation by a product or service owner/user based on personal experience, assessing whether the product meets the stated specifications.

3.15. Rating – A method of expressing customer satisfaction regarding a product, displayed as a star rating from one to five, accompanied by a written review.

3.16. Comment – An opinion or critical remark at the end of a review or another comment.

3.17. Question – A form of inquiry addressed to other Users/Customers/Buyers to obtain additional information about specific products or services.

3.18. Answer – A response to a question asked by a User/Customer/Buyer on the product page, providing further explanations from another User/Customer/Buyer.

GENERAL PROVISIONS

4.1. The terms and conditions of www.zehira.com are binding for all users of the Site.

4.2. Using this website implies that you:

  • (a) Have carefully read and understood these terms and conditions;
  • (b) Unconditionally agree to abide by them.

4.3. The general terms and conditions may be unilaterally changed by www.zehira.com at any time, with the changes taking effect immediately upon update.

4.4. www.zehira.com reserves the right to modify the terms of use at its discretion or if required by applicable laws. These changes may apply retroactively to already confirmed orders.

4.5. Customers are responsible for regularly checking for updates to the terms and conditions when using the Site.

4.6. If any provision of these terms is found to be invalid or inapplicable, the remaining provisions remain in force.

4.7. www.zehira.com strives to maintain accurate information on the Site but does not guarantee the absence of technical errors. Product images are for informational purposes only and may differ from the actual products.

4.8. Product features and prices may be changed at any time by www.zehira.com, and they may contain errors.

4.9. Due to space limitations, product descriptions may be incomplete, but we aim to provide the most relevant and necessary information.

4.10. All products, including promotional items, are sold while stocks last, even if not explicitly stated.

4.11. The Site may contain links to third-party websites. www.zehira.com is not responsible for the privacy policies or content of these external websites.

ORDER PLACEMENT

9.1. Customers can place orders through the website by adding selected Goods and/or Services to their shopping cart and completing the necessary steps to finalize and submit the order.

9.2. The availability of Goods added to the cart is not guaranteed until the order is finalized and confirmed.

9.3. The Seller commits to delivering one unit of each ordered product, with additional quantities being subject to stock availability.

9.4. Customers are responsible for ensuring the accuracy of the provided order details.

9.5. By submitting an order, the Customer authorizes the Seller to contact them via any available method for order-related matters.

9.6. The Seller may cancel an order and inform the Customer without any obligation or liability in the following cases:

  • If the bank does not approve the online transaction.
  • If the transaction does not result in payment being received by the Seller.
  • If the provided order details are incomplete or incorrect.

9.7. In case of contract cancellation within the applicable withdrawal period, the Seller will refund the amount within 14 days from the date of the cancellation request.

FINAL PROVISIONS

  • Customers using the Site accept these terms and conditions as binding.
  • The Seller retains the right to amend these terms at any time.
  • Intellectual property rights over the Site's content belong solely to www.zehira.com.
  • The Seller is not liable for events beyond its control that may affect order fulfillment.

By using www.zehira.com, you agree to these terms and conditions.