Refund policy

RETURNS AND EXCHANGES

Right of withdrawal

Every customer has the right to return a purchased product within 14 days of the date of receipt, without giving a reason, in accordance with the Bulgarian Consumer Protection Act.

To exercise your right of withdrawal, it is sufficient to notify us by an unequivocal written statement to info@zehira.com before the 14-day period expires. You may use the standard withdrawal form under the Consumer Protection Act, but you are not obliged to do so.

The returned product must be:

in its original packaging;
with the label intact;
without signs of use;
without damage or external interference.

The customer is entitled to receive the value of the returned product as it was at the time of purchase.

Goods to which the right of withdrawal does not apply

Under the Consumer Protection Act, the right of withdrawal does not apply to sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. This applies to the food supplements offered on the site. Nor does it apply to goods with a short shelf life or goods liable to deteriorate rapidly.

Complaints

If you identify an evident manufacturing defect, or a wrongly sent or missing product, please notify us immediately.

Where a complaint is justified, transport costs are borne by Zehira.

In addition to the right of withdrawal, you also have the statutory rights available in the event of a lack of conformity of the goods with the contract under the Bulgarian Act on the Provision of Digital Content and Digital Services and the Sale of Goods.

📧 Contact for complaints: info@zehira.com

Return conditions

Courier costs are borne by Zehira only in the following cases:

a factory-defective product;
a wrongly sent item;
a missing product on a fully paid order.

In these cases re-shipment is also at Zehira's expense.

If the product was accompanied by a gift, the gift must also be returned together with the main product.

Where more than one identical product has been purchased:

only one may be opened;
the remainder must have sealed packaging, otherwise they will not be accepted for return.

Return and refund procedure

Before sending a return, please contact us by email first to receive return instructions.

The returned product must be sent:

without cash on delivery;
in proper commercial condition;
with the "inspection" option, where applicable.

Return address

Burgas, Econt office "Vetren"
Recipient: „Zehira Cosmetics“ Ltd.
Phone: +359 878 313 403

Refunds

After the returned goods have been received and checked, their value is refunded to a bank account provided by the customer by email.

The refund is made within 14 days of the date on which we were notified of the withdrawal. We are entitled to withhold the refund until the goods have been received or until proof of dispatch has been provided.

📧 Email for correspondence: info@zehira.com