Shipping policy
DELIVERY AND PAYMENT
How to place an order
- Online through the site – 24 hours a day, 7 days a week.
- By phone – on +359 878 313 403, on weekdays from 09:00 to 17:00.
Delivery coverage
Deliveries are made within the territory of the Republic of Bulgaria – to the customer's address or to a courier office.
Courier partners
Deliveries are carried out by the courier companies Econt and Speedy.
Delivery time
The delivery time is 2 to 5 business days from confirmation of the order. In exceptional circumstances or during busy periods the time may be extended, and you will be notified accordingly.
Delivery cost
- Free delivery on orders over €80.
- For orders under €80 a delivery charge applies, which is calculated and displayed at the checkout step before you confirm your order.
The final amount payable, including the value of the goods and the delivery costs, is always shown before the final confirmation of the order.
Inspecting the parcel on receipt
Every parcel is sent with an "Inspection" option. We recommend that you check the contents in the presence of the courier or at the courier's office.
Shortages or discrepancies which are not identified on receipt of the parcel and recorded with the courier are not eligible for a claim. This does not limit your statutory rights in the event of a lack of conformity of the goods with the contract.
Refusing a parcel on receipt
If you refuse the parcel after inspection where there is no defect, wrongly sent item or missing item, the courier costs in both directions are borne by the customer.
Payment methods
All prices on the site are quoted in euro (€), inclusive of VAT. Payment may be made by one of the following methods:
Payment by debit or credit card
Online card payments are processed by Shopify Payments in a secure, PCI DSS compliant environment. We do not receive or store your payment card details. With this payment method you do not pay any amount to the courier on delivery.
Cash on delivery
On delivery you pay the amount due to the courier. It includes the value of the products and the delivery charge, where applicable. Zehira does not cover cash handling or parcel insurance costs.
Uncollected parcels
If a parcel is not collected within the courier company's storage period and is returned to the Seller, the order is deemed unfulfilled due to the customer. Amounts paid for the goods are refunded, while the delivery costs in both directions remain payable by the customer.
Complaints, returns and exchanges
Products are dispatched in proper commercial condition, fit for use and with intact packaging.
In the event of a manufacturing defect, a wrongly sent or a missing item, please notify us immediately at info@zehira.com.
The full procedure for returns, exchanges and refunds, as well as the conditions for exercising the right of withdrawal within 14 days, is set out on the "Returns and exchanges" page.